1. What is the minimum order quantity?
As the professional manufactory and exporter in China, we usually accept a minimum order of a 20FT container(maximum 3items mixed, contact us to find out the mixture solution for your order). The container conveyance for each item is shown at the bottom of every item's specification table. Goldenkey emopeds don't sell to the general public. Sample order is acceptable ONLY for serious biz start.
2. Can I have any discount?
Of course, the more products you buy, the more discount you get.
3. Can I customize my order?
Yes, you can either choose using "Goldenkey Emopeds" or customize the products by yourself or to say OEM. In the term of OEM, you can put your own LOGO, stickers, designate your preferring color solutions as well as other OEM requirements before the execution of the order.
4. Do the products come assembled? And how are they packed?
Almost all of the products we sell are 90% assembled, most only requiring that the front tire and handle bars be installed. All of our products are bubble wrapped, iron steel framed and paper honeycomb covered, which are to protect the products from scratching, rusting or any other possible damages might happen in the shipping process. It is pretty easy for you to assemble a whole vehicle within 10minutes.
5.What is the lead time for an order?
The lead time is usually from 20 days to 30 days. We have our production schedules in order, producing a sample is no big difference from producing a container's order. Plus, we take no discriminations on any small order from any customer. All orders, big or small, will be scheduled one after one.
6. Do you provide any free spare parts?
Yes, we do. We provide 1%-2% of the spare parts for free.
7. Do you have parts? Are they expensive?
Yes, each product listing has its compatible parts available. All parts are direct factory wholesale price like the vehicles. Most customers will place considerable parts along with their orders to make full backup of parts maintenance.
8. This is my first time ordering products from China directly, how can I make the first order ?
We have a special page for new customers buying from China . We hope such a guide do a lot help to your purchasing procedure. Click Order ABC for more details.
9. How do I know your quality is perfect and how can I trust a supplier all the away from China?
As a 6-year experienced scooter manufacturer and exporter, deeply believes that QUALITY is most fundamental factor to keep an enterprise surviving and developing. We are always expecting a serious customer to make a business visit to our factory before making considerable orders, where you can witness our complete assembly lines as well as the impressive quality controlling systems. Goldenkey emopeds never lives on the first order. It is actually those constant reorders after the trial one that make Goldenkey emopeds so confident on the quality of the products.
1. What kind of service do you offer?
Goldenkey emopeds provides many services smoothing your vehicle business: All year round of parts providing, marketing consulting, shipping arrangement., etc.
2. What is your guarantee or warranty on the Scooter/mopede, Bicycles etc?
Generally, Goldenkey emopeds offers one-year warranty on the Engine, Carburetor and Transmission. This warranty does not cover damages due to the lack of scheduled maintenance, or accident, act of God, misuse or consumer abuse or any disapproval modifications to the vehicle. Some vehicles may vary on warranty terms. The customer is supposed to claim warranty by taking some pictures of the problem parts and provide engine and frame numbers to Goldenkey emopeds . Once the claim is verified, we will send out the replacements within a week by courier.
3. Do you provide any technical support, how long would it take to get your response on my technical questions?
Yes, we have technicians all year round to solve any technical issues related to the products. All technical questions will be answered within 24 business hours.
1. Is there a ship from Ningbo(Shanghai) to where I am located?
Port Ningbo, the second biggest port in China, stretching its ends to most ports around the world. You may also choose Shanghai as the departure port.
2. Who will arrange the ocean freight for me?
In term of FOB, it will be a great honor that we help to arrange your shipping under your assignment. Goldenkey emopeds does NOT own a shipping company, what we have always doing is to give our best support to our customer, let the customer to get the what he orders safe, fast and right. You may either source for a shipping agent by yourself. In terms of CFR or CIF, Goldenkey emopeds is responsible to arrange the whole shipping procedure.
3. How long will the shipping take from Ningbo(Shanghai) to my port?
It depends on the destination port. For example, it will take 25 days to reach Port Boston in eastern coast but only 15 days to reach Port Los Angeles in western coast of U.S.A. You can find the sea shipping time by looking at the "T/T (days)" at the top of each shipping quote.
4. Whom and when shall I pay the ocean freight?
In the term of FOB, You are supposed to pay to the shipping company once the products reach your port. In terms of CFR and CIF, you are supposed to pay the shipping fee along with the commodity amount to Goldenkey emopeds before the execution of the order.
5. How can I collect my products in my port?
Leave this job to a professional custom broker in your own country/region to avoid all the troubles.
6. My country has no diplomatic connection with PRC now, is it possible to ship your vehicles to my country?
We have experiences handling this kind of situation.But we'd like to make a claim here: Goldenkey emopeds will never accept an order which is against any international trading law. We will NEVER accept any order when there is no way to legally deliver our products to the customers' hands.
1. What is the quotation terms?
It is usually listed at FOB price. We also accept CFR, CIF and other terms.
2. What is your payment terms?
We accept L/C at sight or T/T (30% as the deposit, 70% as the balance).Sample order requires full payment in advance.
3. Do you accept Euros?
Yes, both Euro and USD are acceptable. We suggest customer make their payment by USD.
4. Is it expensive to import Goldenkey emopeds scooters, bicycles, Dirt bikes from China to my country?
China products are cheap and useful and our electric vehicles with high tech and good quality though, are of no exception. Goldenkey emopeds has engaging in the electric vehicles exporting directly to the oversea customers over 5 years. We are making great effort to bring you the utmost profit. 100% or even more profit you can make out of one single powersport vehicle.
5. What is the shipping cost from Ningbo(Shanghai) to my port?
Port Shanghai is right beside Port Ningbo. The quotations are no big difference from Ningbo's.
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